Multiquip Inc.

  • Parts Sales Coordinator

    Job Locations US-CA-San Bernardino
    Job ID
    Regular Full-Time
  • Overview

    This position is responsible for handling incoming calls to the Parts Support / Sales Department from customers, fulfilling all customers order requests from start to finish of the order process and always guaranteeing customer satisfaction.


    • Handles all incoming customer calls
    • Responds to part number requests
    • Provides all necessary pricing and availability information to customers
    • Creates prompt and accurate parts orders per the customer request
    • Follows up on all orders
    • Ensures the accuracy of return material authorizations
    • Provides customer with all necessary documentation as requested.
    • Maintains accurate parts books in order to promptly respond to customer questions
    • Cooperates and communicates with customers, co-workers, supervisors and other departments within the company to continuously improve customer service
    • Compliance with all departmental and company-wide policies and procedures
    • Participates in developing and implementing improved departmental procedures and methods.
    • Performs other duties that may be assigned.


    • High School Degree; and 3+ years of exceptional customer service experience with one to two years of parts/technical experience highly preferred
    • Knowledge of SAP software a plus
    • Outstanding listening, written, and verbal communication skills; Thoroughness and attention to detail
    • Ability to handle high volume of calls
    • Computer literate: Internet, Outlook emails, Word, Excel; ability to learn required business systems
    • Ability to multi-task effectively and with a sense of urgency, sometimes under stress
    • Must be able to continuously learn and improve knowledge of company products
    • Ability to read and interpret documents such as rules, operating and maintenance instructions, manuals, and diagrams.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.




    Multiquip Inc. provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

    Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify ( is used to verify a candidates’ legal right to work in the U.S.

    Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.


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