Multiquip Inc.

  • Parts Sales Coordinator

    Job Locations US-CA-San Bernardino
    Job ID
    2018-1374
    Category
    Sales
    Type
    Regular Full-Time
  • Overview

    This position is responsible for handling incoming calls to the Parts Support / Sales Department from customers, fulfilling all customers order requests from start to finish of the order process and always guaranteeing customer satisfaction.

    Responsibilities

    • Handles all incoming customer calls
    • Responds to part number requests
    • Provides all necessary pricing and availability information to customers
    • Creates prompt and accurate parts orders per the customer request
    • Follows up on all orders
    • Ensures the accuracy of return material authorizations
    • Provides customer with all necessary documentation as requested.
    • Maintains accurate parts books in order to promptly respond to customer questions
    • Cooperates and communicates with customers, co-workers, supervisors and other departments within the company to continuously improve customer service
    • Compliance with all departmental and company-wide policies and procedures
    • Participates in developing and implementing improved departmental procedures and methods.
    • Performs other duties that may be assigned.

    Qualifications

    • High School Degree; and 3+ years of exceptional customer service experience with one to two years of parts/technical experience highly preferred
    • Knowledge of SAP software a plus
    • Outstanding listening, written, and verbal communication skills; Thoroughness and attention to detail
    • Ability to handle high volume of calls
    • Computer literate: Internet, Outlook emails, Word, Excel; ability to learn required business systems
    • Ability to multi-task effectively and with a sense of urgency, sometimes under stress
    • Must be able to continuously learn and improve knowledge of company products
    • Ability to read and interpret documents such as rules, operating and maintenance instructions, manuals, and diagrams.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

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