Multiquip Inc.

  • Technical Support Representative (Power Generators)

    Job Locations US-CA-San Bernardino
    Job ID
    2018-1367
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

    This position is responsible for providing Technical Support for MQ Power equipment (Diesel Engines/Generators/Air compressors). The individual will assist customers through electrical, mechanical and hydraulic troubleshooting methods through various channels such as phone or email. If information is not available, the individual will undertake all efforts to research and establish the information needed.

    Responsibilities

    • Answer customer technical inquiries and troubleshooting requests
    • Initiate appropriate telephone follow up to ensure complete customer satisfaction
    • Responsible for faxing, emailing, and communicating technical support documentation to customers
    • Maintain accurate information to enable prompt answers to customer inquiries
    • Cooperate and communicate with customers, co-workers, supervisors, and other departments to continuously improve customer service
    • Comply with departmental and company policies and procedures
    • Constantly review the collected technical support information for accuracy and updates as necessary
    • Research equipment and components to develop test and repair procedures and troubleshooting techniques. Document findings
    • Contribute topics and solutions to FAQ database
    • Assist in the creation of technical information documents
    • Provide a pleasant and positive attitude to customers and co-workers
    • Perform other duties as assigned

    Qualifications

    • Associates Degree or equivalent from a two year college or technical school
    • 3-5 years electromechanical experience and or training/education/hands-on service repair
    • Troubleshooting skills and experience is required
    • Comprehensive understanding of mechanical, electrical diagrams and functionality
    • Knowledge in reading and understanding electrical wiring and hydraulic schematics
    • Ability to interpret a variety of instructions through digital photos, oral, or diagram form
    • Strong interpersonal customer service and telephone skills
    • Candidate must be familiar with Microsoft Office applications and have the ability to accurately and proficiently enter information into computer systems
    • Ability to work independently and multi-task

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