Multiquip Inc.

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Sales Administrative Support Coordinator

Sales Administrative Support Coordinator

Job ID 
2018-1354
Job Locations 
US-CA-Carson
Category 
Administrative/Clerical
Type 
Regular Full-Time

More information about this job

Overview

The Sales Administrative Support Coordinator ensures that all orders are processed to completion, working with other departments and customers to resolve any discrepancies.

Responsibilities

 

  • Process various transactions in SAP
    • Customer Returns
    • Reversals & Rebills
    • Debits & Credits
    • Invoicing
    • Process/Review reports generated in SAP, E-warranty
    • Other transactions as required
  • Administer Warranty Claims
    • Provide customers with necessary assistance to file a warranty claim
    • Initiate follow-up correspondence with customer after 7 days of no activity on opened claims
    • Generate warranty credits through e-warranty
    • Arrange and assist in vendor parts returns
    • Prepare vendor debit memo in SAP
    • Maintain files on vendor debits
  • Process Freight Claims
  • Act as Liaison between Customers, Sales Team, and Warehouse for Returns and Freight Claims
  • Issue Call Tags to Carriers
  • Generate MSOs
  • Communicate with Customers (verbally and in writing)
  • Communicate with Sales Team
  • MaintainsExcel log
  • Provide excellent customer service (both internal and external customers)
  • Work to avoid errors and errors by omission
  • Other duties as assigned

Qualifications

Education and/or Work Experience Requirements:

  • High school diploma (or equivalent)
  • Minimum of 3 years sales and/or customer service experience required
  • Team Player
  • Ability to multi-task
  • Strong Communication Skills
  • Flexibility (the daily job duties may vary based on company’s need)
  • Ability to communicate (written and verbal) in Spanish or French a plus
  • Solve practical problems with limited guidelines

     

Computer Skills:

  • SAP (helpful, but not required)
  • Microsoft Office (Word and Excel)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.