Multiquip Inc.

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Parts Sales Coordinator

Parts Sales Coordinator

Job ID 
2018-1351
Job Locations 
US-CA-San Bernardino
Category 
Sales
Type 
Regular Full-Time

More information about this job

Overview

This position is responsible for handling incoming calls to the Parts Support / Sales Department from customers, fulfilling all customers order requests from start to finish of the order process and always guaranteeing customer satisfaction.

Responsibilities

  • Handles all incoming customer calls
  • Responds to part number requests
  • Provides all necessary pricing and availability information to customers
  • Creates prompt and accurate parts orders per the customer request
  • Follows up on all orders
  • Ensures the accuracy of return material authorizations
  • Provides customer with all necessary documentation as requested.
  • Maintains accurate parts books in order to promptly respond to customer questions
  • Cooperates and communicates with customers, co-workers, supervisors and other departments within the company to continuously improve customer service
  • Compliance with all departmental and company-wide policies and procedures
  • Participates in developing and implementing improved departmental procedures and methods.
  • Performs other duties that may be assigned.

Qualifications

  • High School Degree; and 3+ years of exceptional customer service experience with one to two years of parts/technical experience highly preferred
  • Knowledge of SAP software a plus
  • Outstanding listening, written, and verbal communication skills; Thoroughness and attention to detail
  • Ability to handle high volume of calls
  • Computer literate: Internet, Outlook emails, Word, Excel; ability to learn required business systems
  • Ability to multi-task effectively and with a sense of urgency, sometimes under stress
  • Must be able to continuously learn and improve knowledge of company products
  • Ability to read and interpret documents such as rules, operating and maintenance instructions, manuals, and diagrams.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.