This position is responsible for handling incoming calls to the Parts Support / Sales Department from customers, fulfilling all customers order requests from start to finish of the order process and always guaranteeing customer satisfaction.
Handles all incoming customer calls
Responds to part number requests
Provides all necessary pricing and availability information to customers
Creates prompt and accurate parts orders per the customer request
Follows up on all orders
Ensures the accuracy of return material authorizations
Provides customer with all necessary documentation as requested.
Maintains accurate parts books in order to promptly respond to customer questions
Cooperates and communicates with customers, co-workers, supervisors and other departments within the company to continuously improve customer service
Compliance with all departmental and company-wide policies and procedures
Participates in developing and implementing improved departmental procedures and methods.
Performs other duties that may be assigned.
High School Degree; and 3+ years of exceptional customer service experience with one to two years of parts/technical experience highly preferred
Knowledge of SAP software a plus
Outstanding listening, written, and verbal communication skills; Thoroughness and attention to detail
Ability to handle high volume of calls
Computer literate: Internet, Outlook emails, Word, Excel; ability to learn required business systems
Ability to multi-task effectively and with a sense of urgency, sometimes under stress
Must be able to continuously learn and improve knowledge of company products
Ability to read and interpret documents such as rules, operating and maintenance instructions, manuals, and diagrams.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.