Multiquip Inc.

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Inside Sales Coordinator / Customer Service

Inside Sales Coordinator / Customer Service

Job ID 
2018-1297
Job Locations 
US-CA-Carson
Category 
Customer Support
Type 
Regular Full-Time

More information about this job

Overview

 

The Inside Sales Coordinator handles a very high volume of incoming customer calls and must have the ability to multi-task to input the incoming sales orders concurrently. A Coordinator must have a good knowledge of the equipment and product lines to convey the appropriate information to the customer.

Responsibilities

 

  • Receives a high volume of sales calls from customers and Outside Sales requesting assistance in regards to availability, pricing, faxing invoices and inputting orders.
  • Inputs quotations into SAP in order to provide customers with adequate pricing and accurate availability. All quotations must be saved in SAP.
  • Follows up on the Open Order Report twice a week which consists of following up on back orders with inventory to ensure accurate lead times. All orders on hold need to be followed up with customers for accurate processing of orders, and supply manager with copy of report with detailed notes once a week.
  • Inputs sales orders to ensure correct pricing, payment terms and incoterms while providing accurate availability of product.
  • Contacts and notifies customers of any pertinent changes made to the sales order received and provides order confirmation.
  • Supports the Outside Sales force assigned within assigned region.
  • Performs other duties that may be assigned.

Qualifications

 Education and/or Work Experience Requirements:

  • High School Degree; and three years equivalent of customer service experience which includes researching and resolving problems.
  • Must have the ability to read and interpret documents provided by the manager such as policies and procedures, product binder, etc.
  • Ability to calculate customers’ discounts while applying appropriate freight percentages to sales orders is required.
  • Must have the ability to understand customers’ concerns and complaints, and apply common sense to resolve difficult situations.

 

Skills Requirements:

  • Excellent written and verbal communication skills
  • Team player but also able to work independently
  • Excellent work ethic
  • Detail oriented
  • Highly organized
  • Strong Multi-tasking ability
  • Knowledge of SAP software preferred

 

 Computer Skills:

 

  • MS Office, specifically Excel and Word; Knowledge of SAP software preferred

 

Physical Requirements:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear.