Multiquip Inc.

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Field Service Technician- Construction Equipment

Field Service Technician- Construction Equipment

Job ID 
2018-1295
Job Locations 
US-PA-Pittsburg
Category 
Product Service Support
Type 
Regular Full-Time

More information about this job

Overview

Responsible for field service operations of construction equipment within but not limited to a region. This position is the direct contact between the company, our customers for service, training and parts matters.

Responsibilities

  • Responsible for managing the day to day service operations in the assigned region, scheduling customer/Field Service training, performing & completing MQ product updates, service campaigns, customer service inquiries and reporting/monitoring of product issues in the field.
  • Responsible for reporting customer contact information, service issues, region activity, call reports and itineraries through OnContact, Outlook and the MI reporting system.
  • Responsible for developing and maintaining the ASC network in assigned region.
  • Assist in Development of new training material for all products.
  • Provides timely and accurate information to Product Managers and Vendors using MI reporting system.
  • The position requires regular personal interaction with customers to develop and strengthen business relations.
  • Performs other duties that may be assigned.

Qualifications

Education and/or Work Experience Requirements:

Mininum 3 years of related experience and/or training

 

Ability to travel (Up to 80% of time)

 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Certificates, Licenses, Registrations

Must hold a valid driver’s license and Passport

 

Travel Requirements

Travel is a major requirement of this position. In addition to scheduling regular customer visits, must have the flexibility to meet demands for unscheduled travel within the territory. Ability to travel by vehicle or air up to 80% of the time within North America is required. Office days may be scheduled, but regular travel throughout the territory is required.

 

Physical Requirements:

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.