Multiquip Inc.

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Field Service Manager - Power Equipment

Field Service Manager - Power Equipment

Job ID 
2017-1287
Job Locations 
US-MA-Boston
Category 
Product Service Support
Type 
Regular Full-Time

More information about this job

Overview

Responsible for company field service programs within but not limited to assigned region. This position is the direct contact between the company, our customers for service, training and parts matters.

Responsibilities

  • Responsible for managing the day to day service operations in the New England region, scheduling customer/FSM training, performing & completing MQ product updates, service campaigns, customer service inquiries and reporting/monitoring of product issues in the field.
  • Responsible for reporting customer contact information, service issues, region activity, call reports and itineraries through OnContact, Outlook and the MI reporting system.
  • Responsible for developing and maintaining the ASC network in assigned region.
  • Assist in Development of new training material for all products.
  • Provides timely and accurate information to Product Managers and Vendors using MI reporting system.
  • The position requires regular personal interaction with customers to develop and strengthen business relations.
  • Performs other duties that may be assigned.

Qualifications

  • Bachelor’s Degree (B. A.) from a four year college or University; or five or more years of related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

 

Certificates, Licenses, Registrations

Must hold a valid driver’s license and Passport